There are a variety of ways in which clients of outsourced IT services engage with their suppliers. These may be broadly classified into: resource-based (e.g., Staff Augmentation) and deliverable-based (e.g., Fixed Price, Managed Services). The former is usually the preferred choice during the early stages of the client’s outsourcing journey, since it replicates IT managers’ […]
Your team has put together tons of spreadsheets and power points and numbers that all make sense and that justify the decision. However, the desired benefits of the Global Business Services strategy didn’t come out as you expected. What happened? Why was the transition so painful? Why didn’t the anticipated benefits fully realize? Why […]
The recent Neo Insights Webinar on How to Avoid Common Outsourcing Transition Challenges prompted me to think about the origins of the word, “Transition.” In simplest terms, it refers to the grey area during a period of change.
I am reminded of a time as a young child when my family underwent a period of transition […]
A successful transition is smooth, cost effective, and transparent; and it’s carried out without impact to the client’s business performance. This is absolutely essential to the success of an outsourcing initiative.
Yet many companies face challenges in this pivotal phase. Difficulties can stem from poor project oversight, unrealistic expectations, culture or relationship gaps, and poor risk management, among […]
The digital leaps that are being made in today’s business environment present enormous opportunities for growth and innovation. Big data, the cloud, sophisticated analytics capabilities and new technologies like automation are unlocking powerful insights that deepen consumer engagements and take organizations to the next level.
Those that understand and embrace these opportunities will develop well-defined, holistic […]
Next week, Neo Group leaders will travel to Phoenix, AZ to participate in this year’s Outsourcing World Summit and contribute unique insights on key industry topics, including analytics, digital and supply risk management. Presented by The International Association of Outsourcing Professionals (IAOP), the event will take place February 16-18, 2015 at the JW Marriott Phoenix Desert Ridge.
Outsourcing is taking a turn—for the better. Traditionally, its focus has been squarely on the bottom line, seeking to drive cost reductions at almost any cost, but the tide is turning. Today, organizations are recognizing the value of leading with the top line, and automation and analytics are two primary drivers to realize these potential […]
This time next week, I will be in Singapore for the IAOP Asia Pacific Outsourcing Summit. I look forward to kicking off this event with Brian Brower, digital expert, former Nike Program Director and current at Vivint “The Smart Home Company – Internet of Things,” with an Opening Keynote on Digital Disruption & Impacts on […]
The August IAOP Chapter Meeting on Governance Models for Global Business Services (GBS) was a valuable discussion, thanks to a detailed and informative case study by Jack Sanderson, COP, Senior Manager, Strategic Sourcing & Process Transformation Office at Boston Scientific.
As the moderator for this session, I’d like to take a brief moment to provide some […]
“Friendship and money; oil and water.”
– Mario Puzo
Mixed service delivery models that leverage company-owned delivery centers as well as those of third-party service providers can create special challenges to manage. Fortunately, none are necessarily as sinister as those in a Puzo novel. Also fortunately, there are special opportunities for organizations that have adopted mixed models […]