Much of the value proposition of business process outsourcing rests on a simple idea: companies should focus their management attention on those areas that are core to what the company needs to do to serve customers. Anything that falls outside that is something that can and should be done as cheaply as possible and by […]
The recent Neo Insights Webinar on How to Avoid Common Outsourcing Transition Challenges prompted me to think about the origins of the word, “Transition.” In simplest terms, it refers to the grey area during a period of change.
I am reminded of a time as a young child when my family underwent a period of transition […]
A successful transition is smooth, cost effective, and transparent; and it’s carried out without impact to the client’s business performance. This is absolutely essential to the success of an outsourcing initiative.
Yet many companies face challenges in this pivotal phase. Difficulties can stem from poor project oversight, unrealistic expectations, culture or relationship gaps, and poor risk management, among […]
How well are your global operations performing? Success can be a subjective term. Do your service providers meet your expectations? What about the expectations of other teams within your organization? Are the standards and metrics that you measure success against in line with those of your peers and competitors?
Without the right performance metrics in place, there […]
How do you ensure your organization gains maximum value from your global services vendors? Investing in successful vendor relationships can lead to increased customer satisfaction, reduced costs, better quality, and better service from the vendor. Many of these factors can be clearly outlined and defined in your vendor contracts through successful negotiations.
In the final […]
Companies will renegotiate more than $100 billion worth of outsourcing contracts in 2015. Contract renegotiations can take many forms, from a simple auto renewal to a complete portfolio assessment. The appropriate approach will vary based on an organization’s business needs and sourcing capabilities, but the primary goal is always to re-align sourcing strategies with strategic […]
Effective contract renegotiations enable organizations to bring competitive flavor to the sourcing process and realize significant annual savings. To help you be more effective in your next vendor contract renegotiation, we’ve put together a helpful infographic series that will walk you through Neo Group’s proven three-stage approach to maximizing value in contract renegotiations.
In Part I, […]
The digital leaps that are being made in today’s business environment present enormous opportunities for growth and innovation. Big data, the cloud, sophisticated analytics capabilities and new technologies like automation are unlocking powerful insights that deepen consumer engagements and take organizations to the next level.
Those that understand and embrace these opportunities will develop well-defined, holistic […]
Next week, Neo Group leaders will travel to Phoenix, AZ to participate in this year’s Outsourcing World Summit and contribute unique insights on key industry topics, including analytics, digital and supply risk management. Presented by The International Association of Outsourcing Professionals (IAOP), the event will take place February 16-18, 2015 at the JW Marriott Phoenix Desert Ridge.
Outsourcing is taking a turn—for the better. Traditionally, its focus has been squarely on the bottom line, seeking to drive cost reductions at almost any cost, but the tide is turning. Today, organizations are recognizing the value of leading with the top line, and automation and analytics are two primary drivers to realize these potential […]