The Next Revolution is upon us: Robotic Process Automation (RPA)

Over the last 150 years we have seen waves of technology fundamentally change the way we do business. The industrial revolution changed how we work. The computer revolution changed how fast we work. The internet revolution changed where we do work. The next revolution is upon us:  Robotic Process Automation (RPA).

In its simplest form, […]

By |August 2nd, 2016|Tags: , , |0 Comments

Accelerating Innovation while Reducing Costs

Does it come from within or outside? Is it incremental, significant or transformational?

Ultimately, all businesses understand that “if they always do what they always did, they will always get what they always got.” This message was clearly echoed by scientists like Albert Einstein and business leaders like Henry Ford, to name a few. Irrespective […]

By |June 20th, 2016|Tags: , |0 Comments

Technology & Automation Disrupting Outsourcing

Labor arbitrage gave a major boost to outsourcing and enriched the entire eco-system. As the benefits of labor arbitrage becomes a normal way of doing business, companies and providers are looking to technology to gain the next level of efficiency and productivity. Disruptive technology like social, mobile, data analytics, Robotics Process Automation (RPA), Artificial Intelligence […]

By |June 2nd, 2016|Tags: , , , |0 Comments

What comes next after outsourcing? Robots!

Much of the value proposition of business process outsourcing rests on a simple idea: companies should focus their management attention on those areas that are core to what the company needs to do to serve customers. Anything that falls outside that is something that can and should be done as cheaply as possible and by […]

By |September 11th, 2015|Tags: , , |0 Comments

How Sourcing Can Enhance Your Digital Transformation

The digital leaps that are being made in today’s business environment present enormous opportunities for growth and innovation. Big data, the cloud, sophisticated analytics capabilities and new technologies like automation are unlocking powerful insights that deepen consumer engagements and take organizations to the next level.

Those that understand and embrace these opportunities will develop well-defined, holistic […]

By |March 6th, 2015|Tags: , , |0 Comments

Automation & Analytics Drive the Next Wave of Global Sourcing Benefits

Outsourcing is taking a turn—for the better. Traditionally, its focus has been squarely on the bottom line, seeking to drive cost reductions at almost any cost, but the tide is turning. Today, organizations are recognizing the value of leading with the top line, and automation and analytics are two primary drivers to realize these potential […]

Digital Disruption: The Impact on Global Talent

This time next week, I will be in Singapore for the IAOP Asia Pacific Outsourcing Summit. I look forward to kicking off this event with Brian Brower, digital expert, former Nike Program Director and current at Vivint “The Smart Home Company – Internet of Things,” with an Opening Keynote on Digital Disruption & Impacts on […]

By |September 18th, 2014|Tags: , , , |0 Comments