Alan crew

/Alan Crew
Alan Crew

About Alan Crew

Al brings more than 35 years consulting and technology operational management experience to the world’s leading financial services and insurance organizations. He is an industry-leader in business process outsourcing, operations optimization and IT transformation. Al takes on complex challenges and focuses on opportunities that leaders face today and delivers on strategic capabilities to address challenging supplier relationships, operating models for service management and operations optimization, and alignment between IT and business strategy. Al has a consistent record of leading some of the largest and most complex sourcing arrangements across all industries with great depth in the financial, insurance and retail space. He is highly experienced in helping enterprises move to managed service and shared services arrangements with third party service providers. He has been involved in a number of successful IT transformations and turnarounds by using sourcing as a catalyst to drive business outcomes.

Third-Party Governance: Choosing the Right Operating Model for Managing Supplier Relationships

As we commented on in our blog post back in November, there are a number of key processes to be managed when sourcing for services:

Service quality and performance management
Financial management
Contract and Compliance management
Relationship management
Resource management
Risk management

And there are numerous platforms that support these processes (e.g., Ariba, Emptoris, ServiceNow).  But […]

By |February 28th, 2017|Tags: , , , |0 Comments