Supplier Relations

/Tag:Supplier Relations
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Third-Party Governance: Choosing the Right Operating Model for Managing Supplier Relationships

As we commented on in our blog post back in November, there are a number of key processes to be managed when sourcing for services:

Service quality and performance management
Financial management
Contract and Compliance management
Relationship management
Resource management
Risk management

And there are numerous platforms that support these processes (e.g., Ariba, Emptoris, ServiceNow).  But […]

By |February 28th, 2017|Tags: , , , |0 Comments

Outsourcing Governance Tools: Leverage for Value Realization and Decision Making

While most organizations remain laser focused on achieving the expected benefits and executing a fool-proof contract as they evaluate and select a provider, they either lose sight of putting in the critical government mechanisms (apart from the usual contractual governance related clauses) or start thinking of robust governance as expectations begin to be missed. One […]

By |November 14th, 2016|Tags: , , , |0 Comments

Transition Management: Handle with ‘Care’

The recent Neo Insights Webinar on How to Avoid Common Outsourcing Transition Challenges prompted me to think about the origins of the word, “Transition.” In simplest terms, it refers to the grey area during a period of change.

I am reminded of a time as a young child when my family underwent a period of transition […]

By |September 4th, 2015|Tags: , |0 Comments

6 Questions to Investigate in an Outsourcing Health Check

How well are your global operations performing? Success can be a subjective term. Do your service providers meet your expectations? What about the expectations of other teams within your organization? Are the standards and metrics that you measure success against in line with those of your peers and competitors?

Without the right performance metrics in place, there […]

By |August 12th, 2015|Tags: , , , , , |0 Comments

Your Roadmap to Successful Contract Renegotiations

How do you ensure your organization gains maximum value from your global services vendors? Investing in successful vendor relationships can lead to increased customer satisfaction, reduced costs, better quality, and better service from the vendor. Many of these factors can be clearly outlined and defined in your vendor contracts through successful negotiations.

In the final […]

Contract Renegotiations: Which Model is Right for You?

Companies will renegotiate more than $100 billion worth of outsourcing contracts in 2015. Contract renegotiations can take many forms, from a simple auto renewal to a complete portfolio assessment. The appropriate approach will vary based on an organization’s business needs and sourcing capabilities, but the primary goal is always to re-align sourcing strategies with strategic […]

Vendor Contract Renegotiations: A 3-Stage Approach to Maximizing Value

Effective contract renegotiations enable organizations to bring competitive flavor to the sourcing process and realize significant annual savings. To help you be more effective in your next vendor contract renegotiation, we’ve put together a helpful infographic series that will walk you through Neo Group’s proven three-stage approach to maximizing value in contract renegotiations.

In Part I, […]

Automation & Analytics Drive the Next Wave of Global Sourcing Benefits

Outsourcing is taking a turn—for the better. Traditionally, its focus has been squarely on the bottom line, seeking to drive cost reductions at almost any cost, but the tide is turning. Today, organizations are recognizing the value of leading with the top line, and automation and analytics are two primary drivers to realize these potential […]

A Proven Approach to Contract Renegotiations

Effective contract renegotiations enable organizations to bring competitive flavor to the sourcing process and realize significant annual savings. How can you achieve these benefits in your next contract renegotiations?

Check out the following infographic, which shares Neo’s proven three-stage approach to maximize value in Vendor Contract Renegotiations.

By |January 8th, 2015|Tags: , , , , , |0 Comments

Effective Governance for Global Business Services and Hybrid Delivery

The August IAOP Chapter Meeting on Governance Models for Global Business Services (GBS) was a valuable discussion, thanks to a detailed and informative case study by Jack Sanderson, COP, Senior Manager, Strategic Sourcing & Process Transformation Office at Boston Scientific.

As the moderator for this session, I’d like to take a brief moment to provide some […]

By |August 25th, 2014|Tags: , , , , , |0 Comments