Donald J. Trump’s election as the 45th President of The United States of America has taken the whole world by surprise. Now, the whole world is waiting to see if President Elect Trump will follow through on his campaign promises and if yes, then to what extent. His foreign and immigration policy will have wide […]
Life Sciences companies make significant investments in Information Technology (IT) in implementing state of the art applications and systems to support R&D, analytics, decision sciences, clinical trials, and data security/ confidentiality.
These companies outsource their IT operations to multiple service providers, so that they can focus on their core business. Over time, the quantum of work […]
While most organizations remain laser focused on achieving the expected benefits and executing a fool-proof contract as they evaluate and select a provider, they either lose sight of putting in the critical government mechanisms (apart from the usual contractual governance related clauses) or start thinking of robust governance as expectations begin to be missed. One […]
Global In-house Centers are characterized as global locations away from the home office or headquarters. Functions handled from the GICs are technology and back office functions that do not require a face to face physical interaction with external customers or internal stakeholders. Technology support, application development, software product development, finance and accounts, accounts payable, receivables, […]
There are a variety of ways in which clients of outsourced IT services engage with their suppliers. These may be broadly classified into: resource-based (e.g., Staff Augmentation) and deliverable-based (e.g., Fixed Price, Managed Services). The former is usually the preferred choice during the early stages of the client’s outsourcing journey, since it replicates IT managers’ […]
Your team has put together tons of spreadsheets and power points and numbers that all make sense and that justify the decision. However, the desired benefits of the Global Business Services strategy didn’t come out as you expected. What happened? Why was the transition so painful? Why didn’t the anticipated benefits fully realize? Why […]
The recent Neo Insights Webinar on How to Avoid Common Outsourcing Transition Challenges prompted me to think about the origins of the word, “Transition.” In simplest terms, it refers to the grey area during a period of change.
I am reminded of a time as a young child when my family underwent a period of transition […]
A successful transition is smooth, cost effective, and transparent; and it’s carried out without impact to the client’s business performance. This is absolutely essential to the success of an outsourcing initiative.
Yet many companies face challenges in this pivotal phase. Difficulties can stem from poor project oversight, unrealistic expectations, culture or relationship gaps, and poor risk management, among […]
How well are your global operations performing? Success can be a subjective term. Do your service providers meet your expectations? What about the expectations of other teams within your organization? Are the standards and metrics that you measure success against in line with those of your peers and competitors?
Without the right performance metrics in place, there […]
The August IAOP Chapter Meeting on Governance Models for Global Business Services (GBS) was a valuable discussion, thanks to a detailed and informative case study by Jack Sanderson, COP, Senior Manager, Strategic Sourcing & Process Transformation Office at Boston Scientific.
As the moderator for this session, I’d like to take a brief moment to provide some […]