Outsourcing is taking a turn—for the better. Traditionally, its focus has been squarely on the bottom line, seeking to drive cost reductions at almost any cost, but the tide is turning. Today, organizations are recognizing the value of leading with the top line, and automation and analytics are two primary drivers to realize these potential […]
This is the time of the year when I am asked by analysts, magazines and clients to predict trends for the upcoming year.
Each year, as I reflect on this in December, I always think about what we experienced in the current year and what clients told us about their plans for the next year. The […]