Donald J. Trump’s election as the 45th President of The United States of America has taken the whole world by surprise. Now, the whole world is waiting to see if President Elect Trump will follow through on his campaign promises and if yes, then to what extent. His foreign and immigration policy will have wide […]
Life Sciences companies make significant investments in Information Technology (IT) in implementing state of the art applications and systems to support R&D, analytics, decision sciences, clinical trials, and data security/ confidentiality.
These companies outsource their IT operations to multiple service providers, so that they can focus on their core business. Over time, the quantum of work […]
While most organizations remain laser focused on achieving the expected benefits and executing a fool-proof contract as they evaluate and select a provider, they either lose sight of putting in the critical government mechanisms (apart from the usual contractual governance related clauses) or start thinking of robust governance as expectations begin to be missed. One […]
Global In-house Centers are characterized as global locations away from the home office or headquarters. Functions handled from the GICs are technology and back office functions that do not require a face to face physical interaction with external customers or internal stakeholders. Technology support, application development, software product development, finance and accounts, accounts payable, receivables, […]
In IT services and BPS globalization, organizations adopt outsourcing strategies that fulfil some or all of these key objectives – improved service to customers, reduction in cost base, extended hours of coverage, access to a global workforce, leveraging superior technologies for its business and other such benefits.
This journey has seen its evolution over the years […]
There are a variety of ways in which clients of outsourced IT services engage with their suppliers. These may be broadly classified into: resource-based (e.g., Staff Augmentation) and deliverable-based (e.g., Fixed Price, Managed Services). The former is usually the preferred choice during the early stages of the client’s outsourcing journey, since it replicates IT managers’ […]
Over the last 150 years we have seen waves of technology fundamentally change the way we do business. The industrial revolution changed how we work. The computer revolution changed how fast we work. The internet revolution changed where we do work. The next revolution is upon us: Robotic Process Automation (RPA).
In its simplest form, […]
Business leaders, managers and practitioners in the outsourcing/ offshoring industry are very well aware of the growth of various models for managing and delivering discrete and/ or end-to-end services for their enterprises across diverse functions and business units.
The sourcing and delivery models have evolved to accommodate the growing complex requirements and new challenges, with Companies […]
Does it come from within or outside? Is it incremental, significant or transformational?
Ultimately, all businesses understand that “if they always do what they always did, they will always get what they always got.” This message was clearly echoed by scientists like Albert Einstein and business leaders like Henry Ford, to name a few. Irrespective […]
Labor arbitrage gave a major boost to outsourcing and enriched the entire eco-system. As the benefits of labor arbitrage becomes a normal way of doing business, companies and providers are looking to technology to gain the next level of efficiency and productivity. Disruptive technology like social, mobile, data analytics, Robotics Process Automation (RPA), Artificial Intelligence […]