An Introduction to Managed Governance


The global outsourcing industry is estimated to be US$565 B strong in 2017 and according to some estimates, more than two-thirds of the large companies in the U.S. employ outsourcing in some form or the other. Any company that wants to improve its bottom line and focus on strategic business initiatives, rather than on non-core […]

By |October 19th, 2017|0 Comments

Third-Party Governance: Choosing the Right Operating Model for Managing Supplier Relationships

As we commented on in our blog post back in November, there are a number of key processes to be managed when sourcing for services:

Service quality and performance management
Financial management
Contract and Compliance management
Relationship management
Resource management
Risk management

And there are numerous platforms that support these processes (e.g., Ariba, Emptoris, ServiceNow).  But […]

By |February 28th, 2017|Tags: , , , |0 Comments

Impact of Trump’s Win on Offshoring

Donald J. Trump’s election as the 45th President of The United States of America has taken the whole world by surprise. Now, the whole world is waiting to see if President Elect Trump will follow through on his campaign promises and if yes, then to what extent. His foreign and immigration policy will have wide […]

By |December 21st, 2016|Tags: , , , |0 Comments

Role Rationalization and Rate Negotiation – Global Life Sciences Industry Major Saves Millions

Life Sciences companies make significant investments in Information Technology (IT) in implementing state of the art applications and systems to support R&D, analytics, decision sciences, clinical trials, and data security/ confidentiality.

These companies outsource their IT operations to multiple service providers, so that they can focus on their core business. Over time, the quantum of work […]

By |December 6th, 2016|Tags: , , , |0 Comments

Outsourcing Governance Tools: Leverage for Value Realization and Decision Making

While most organizations remain laser focused on achieving the expected benefits and executing a fool-proof contract as they evaluate and select a provider, they either lose sight of putting in the critical government mechanisms (apart from the usual contractual governance related clauses) or start thinking of robust governance as expectations begin to be missed. One […]

By |November 14th, 2016|Tags: , , , |0 Comments

GIC Health Check


Global In-house Centers are characterized as global locations away from the home office or headquarters. Functions handled from the GICs are technology and back office functions that do not require a face to face physical interaction with external customers or internal stakeholders. Technology support, application development, software product development, finance and accounts, accounts payable, receivables, […]

By |October 5th, 2016|Tags: , , , |0 Comments

What do 3rd Party Suppliers Do Well and GICs Struggle With?


In IT services and BPS globalization, organizations adopt outsourcing strategies that fulfil some or all of these key objectives – improved service to customers, reduction in cost base, extended hours of coverage, access to a global workforce, leveraging superior technologies for its business and other such benefits.

This journey has seen its evolution over the years […]

By |September 13th, 2016|Tags: , , |0 Comments

Getting Role Taxonomy Right Enables Effective Rate-Card Negotiation

There are a variety of ways in which clients of outsourced IT services engage with their suppliers. These may be broadly classified into: resource-based (e.g., Staff Augmentation) and deliverable-based (e.g., Fixed Price, Managed Services). The former is usually the preferred choice during the early stages of the client’s outsourcing journey, since it replicates IT managers’ […]

By |August 23rd, 2016|Tags: , , , , |0 Comments

The Next Revolution is upon us: Robotic Process Automation (RPA)

Over the last 150 years we have seen waves of technology fundamentally change the way we do business. The industrial revolution changed how we work. The computer revolution changed how fast we work. The internet revolution changed where we do work. The next revolution is upon us:  Robotic Process Automation (RPA).

In its simplest form, […]

By |August 2nd, 2016|Tags: , , |0 Comments

GBS Evolution – Time To Act

Business leaders, managers and practitioners in the outsourcing/ offshoring industry are very well aware of the growth of various models for managing and delivering discrete and/ or end-to-end services for their enterprises across diverse functions and business units.

The sourcing and delivery models have evolved to accommodate the growing complex requirements and new challenges, with Companies […]

By |July 11th, 2016|Tags: , , |0 Comments